How to Get a Refund from Adidas
Step-by-step guide to getting your money back from Adidas
Quick Answer: Adidas Refund Policy
- Refund Window
- 30 days
- Refund Method
- Original payment method
- Key Condition
- Must contact support first
Adidas Refund Policy
About Adidas Charges
Adidas AG is a global sportswear brand selling shoes, clothing, and accessories. Charges from Adidas appear on your bank statement as "ADIDAS.COM," "ADIDAS ONLINE," "ADIDAS RETAIL," or "ADS*ADIDAS." Common charges include online purchases from adidas.com, Adidas app purchases, Adidas Confirmed app releases, and in-store purchases at Adidas retail locations.
Unexpected charges may result from pre-authorization holds that settled later, split shipments billing separately, or pending orders for limited-release sneakers.
Adidas Refund Policy
Adidas offers a standard 30-day return policy with some conditions:
- 30-day return window: Items must be returned within 30 days of delivery
- Condition requirements: Items must be unworn, unwashed, and in original packaging with tags attached
- Free returns: Adidas provides free return shipping labels for online orders
- adiClub members: May receive extended return windows or free returns on all orders
- Final sale items: Items marked as final sale cannot be returned
- Customized products: mi adidas/custom items are non-returnable
How to Contact Adidas Support
- Phone: 1-800-982-9337
- Live chat: Available at adidas.com/us/help
- Email: Through the contact form on their website
- Social: @adidasUS on Twitter/X
Step-by-Step: How to Get an Adidas Refund
- Start a return online: Log into your Adidas account → Order History → select the order → Start Return.
- Print shipping label: Adidas will email you a free prepaid return shipping label.
- Package items: Place items in original packaging with tags. Include the return slip.
- Ship the return: Drop off the package at the designated carrier location.
- Track your refund: Refunds are processed within 5-7 business days after Adidas receives the return.
What to Do If Your Refund Is Denied
If Adidas denies your return or refund:
- Contact support again: Call 1-800-982-9337 and escalate to a supervisor
- File a credit card chargeback: Dispute the charge with your bank or credit card company
- BBB complaint: File at bbb.org
- Social media escalation: Tweet @adidasUS or post on their Facebook page
- Consumer protection: File a complaint with your state attorney general's office
Official refund policy
View Adidas's full refund policyHow to Get a Refund from Adidas: Step-by-Step
Follow these steps in order to maximize your chances of getting your money back.
- 1
Log in to your account
Visit Adidas's website and sign in to the account used for the purchase you want to refund.
- 2
Find your order
Navigate to your order history or "My Orders" section. Locate the specific item or order you wish to return or get a refund for.
- 3
Submit a refund request
Look for a "Return", "Refund", or "Help" option next to your order. Fill out the refund request form with the reason for your return.
- 4
If denied, contact support directly
If your online request is rejected, reach out to Adidas support or call 1-800-982-9337. Explain your situation and ask for escalation to a supervisor.
- 5
File a chargeback with your bank
If Adidas refuses a valid refund, contact your bank or credit card issuer to dispute the charge. You have up to 60-120 days from the statement date to file.
- 6
Escalate if needed
For persistent issues, file a complaint with the Better Business Bureau (BBB), your state Attorney General, or the CFPB at consumerfinance.gov/complaint.
Common Refund Situations
Select the scenario that best describes your situation with Adidas.
Subscription charged after cancellation
You cancelled your Adidas subscription but were still billed the following month. This is a common issue — contact support with proof of cancellation.
Defective or damaged product received
Your order arrived broken or not working as described. Adidas is generally required to offer a refund or replacement for defective items under consumer protection law.
Order never arrived
Your package was marked as delivered but never arrived, or was significantly delayed beyond the estimated date. File a non-delivery claim with Adidas immediately.
Item not as described
The product you received doesn't match what was advertised on Adidas's website — wrong color, size, or features. This qualifies for a refund under most consumer protection laws.
Unauthorized charge on your account
You see a charge from Adidas that you didn't authorize. Report this immediately to both Adidas and your bank — this may qualify as fraud.
Changed your mind / buyer's remorse
You want to return an item you no longer need. Success depends on Adidas's return policy — act quickly as most merchants have a limited return window.
Contact Adidas Directly
Before filing a formal dispute, try reaching out to Adidas directly. Many issues can be resolved faster this way.
Phone
1-800-982-9337Website
Visit support pageAdidas Refund Timeline
Here's what to expect after you submit your refund request.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
Day 0
Request Submitted
You submit your refund request online or via customer support.
Days 3–5
Processing
The merchant reviews your request and approves or escalates it.
Days 5–10
Under Review
Refund is being processed by the merchant's finance team.
Days 10–14
Credit Issued
Funds are returned to your original payment method.
* Timelines vary by merchant and payment method. Credit cards typically process faster than bank transfers.
If Adidas Refuses Your Refund
You have rights. If the merchant won't cooperate, here's your escalation path — in order of ease and effectiveness.
Step 1.File a chargeback with your bank
Contact your credit card issuer or bank and dispute the charge. Provide documentation of your refund attempt. You typically have 60–120 days from the charge date.
Learn how to file a chargeback →Step 2.File a BBB complaint
Submit a complaint to the Better Business Bureau (BBB). Many companies respond quickly to BBB complaints to protect their rating.
File a BBB complaint →Step 3.Contact your state Attorney General
File a consumer complaint with your state AG office. This creates a legal record and may prompt an investigation if the company has a pattern of violations.
Find your state AG →Step 4.Report to the CFPB
Submit a complaint to the Consumer Financial Protection Bureau (CFPB). They track complaints against financial services and can take regulatory action.
File a CFPB complaint →Want help with a chargeback? Our dispute experts can guide you through the process and write your dispute letter. Start your free case →
Frequently Asked Questions: Adidas Refunds
What is Adidas' return policy?
Does Adidas offer free returns?
How long does an Adidas refund take?
Can I return Adidas shoes after wearing them?
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