How to Get a Refund from adidas
Step-by-step guide to getting your money back from adidas, including their official refund policy and direct contact information.
adidas Refund Policy
About Adidas Charges
Adidas AG is a global sportswear brand selling shoes, clothing, and accessories. Charges from Adidas appear on your bank statement as "ADIDAS.COM," "ADIDAS ONLINE," "ADIDAS RETAIL," or "ADS*ADIDAS." Common charges include online purchases from adidas.com, Adidas app purchases, Adidas Confirmed app releases, and in-store purchases at Adidas retail locations.
Unexpected charges may result from pre-authorization holds that settled later, split shipments billing separately, or pending orders for limited-release sneakers.
Adidas Refund Policy
Adidas offers a standard 30-day return policy with some conditions:
- 30-day return window: Items must be returned within 30 days of delivery
- Condition requirements: Items must be unworn, unwashed, and in original packaging with tags attached
- Free returns: Adidas provides free return shipping labels for online orders
- adiClub members: May receive extended return windows or free returns on all orders
- Final sale items: Items marked as final sale cannot be returned
- Customized products: mi adidas/custom items are non-returnable
How to Contact Adidas Support
- Phone: 1-800-982-9337
- Live chat: Available at adidas.com/us/help
- Email: Through the contact form on their website
- Social: @adidasUS on Twitter/X
Step-by-Step: How to Get an Adidas Refund
- Start a return online: Log into your Adidas account → Order History → select the order → Start Return.
- Print shipping label: Adidas will email you a free prepaid return shipping label.
- Package items: Place items in original packaging with tags. Include the return slip.
- Ship the return: Drop off the package at the designated carrier location.
- Track your refund: Refunds are processed within 5-7 business days after Adidas receives the return.
What to Do If Your Refund Is Denied
If Adidas denies your return or refund:
- Contact support again: Call 1-800-982-9337 and escalate to a supervisor
- File a credit card chargeback: Dispute the charge with your bank or credit card company
- BBB complaint: File at bbb.org
- Social media escalation: Tweet @adidasUS or post on their Facebook page
- Consumer protection: File a complaint with your state attorney general's office
Official refund policy
View adidas's full refund policyContact adidas Directly
Before filing a formal dispute, try reaching out to adidas directly. Many issues can be resolved faster this way.
Phone
1-800-982-9337Website
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