What is the TIVIMATE charge on my credit card?

What this charge usually means

A charge labeled TIVIMATE is typically related to a paid TiviMate premium subscription for the TiviMate IPTV Player app. TiviMate is a media player app for Android TV devices. It does not sell TV channels itself; it is software that users connect to their own IPTV playlists or providers. If you see this descriptor, it often means you or someone in your household upgraded from the free version to a premium plan, renewed a subscription, or restored a previous paid account.

This charge is commonly legitimate when it matches your app usage history, especially if you installed TiviMate or its companion app and linked a Google account for billing.

Why it appeared on your statement

• You started or renewed a TiviMate premium subscription.
• A free trial converted into a paid plan.
• Another family member used a shared device or payment method.
• You used a different merchant-facing app name, but the bank descriptor posted as TIVIMATE.
• A prior failed billing attempt was retried and posted later.

Bank descriptors are short and often different from the full app listing name, so a mismatch between what you remember buying and what appears on the statement is common.

How to verify the charge

First, check your Google Play purchase history on the same Google account used on your Android TV or companion device. Look for a TiviMate purchase date and amount that match your card statement. Next, open the app and review premium/account status. Then search your email inbox for receipts from Google Play or TiviMate support communications. If the date is close but not exact, remember card postings can lag the purchase by one to several days.

If you are comparing multiple app-related charges, it can help to review similar creator-platform and wallet descriptors like Patreon and Cash App so you can rule out lookalike transactions.

How to cancel future billing

Cancel through the same billing channel used to subscribe. For most users, that means Google Play subscriptions under the Google account tied to the purchase. After cancellation, your access usually stays active until the current paid term ends, but automatic renewal should stop. Take a screenshot of your cancellation confirmation and keep the receipt email for your records.

If you cannot find the subscription in your current account, check other Google accounts used on the device. If needed, contact TiviMate support from the same email tied to your premium account to speed verification.

When and how to dispute

Dispute the charge with your card issuer if you confirm it was unauthorized, if you cannot identify any household user who made it, or if you were billed after documented cancellation. Before filing, gather evidence: statement line item, screenshots of subscription status, cancellation proof, and any support emails. Ask your bank to block or replace the card if you suspect broader card compromise.

If the charge is recognized but you are unhappy with service quality, try merchant support first, since banks generally expect customers to attempt merchant resolution before a card-network dispute for service-related issues.