What is the TG SERVICE charge on my credit card?

What this charge usually means

A charge labeled TG SERVICE is commonly tied to a paid digital service or subscription billed by a merchant using a shortened statement descriptor. In many cases, the descriptor appears abbreviated on bank statements, so the name on your card can look different from the brand name you remember signing up for. For this descriptor, one known match is TranscribeGlass, which offers paid transcription-related services and states that subscriptions can renew automatically unless canceled.

If you recognize a recent signup, trial conversion, or recurring plan, the charge may be valid. If you do not recognize it, treat it as unverified until you confirm the source with receipts, account history, and merchant support records.

Why it appeared on your statement

• You started a monthly or annual subscription and it renewed automatically.
• A free or discounted trial converted to a paid plan after the trial period ended.
• You made a one-time purchase and the descriptor was shortened by the card network.
• Another person in your household used your card for a shared service account.
• The merchant processed billing through a parent company name that differs from the storefront brand.

How to verify the charge quickly

First, search your email for receipts using terms like “TG SERVICE,” “TranscribeGlass,” “invoice,” and “subscription.” Next, check your card history for earlier charges with similar amounts on a monthly cycle. Then review any accounts where your card is saved, including app stores and browser autofill payment profiles.

Compare the billed amount and date against known plan pricing, renewal dates, or trial expiration notices. If details match your account activity, it is likely a legitimate recurring charge. If there is no matching account, no receipt, and no recognizable service access, escalate immediately with both the merchant and your card issuer.

For context on how abbreviated descriptors can vary across platforms, see similar examples like Patreon and Cash App.

How to cancel and stop future billing

Cancel from the merchant account portal first, then keep proof of cancellation (timestamped confirmation email or screenshot). If your subscription was started through a third-party app marketplace, cancel inside that marketplace as well, because deleting an app alone usually does not stop billing.

• Log in to the service account linked to your email.
• Open billing or subscription settings and turn off auto-renew.
• Save cancellation confirmation and any ticket number.
• Contact support at support@transcribeglass.com if account access fails.
• Monitor your next statement cycle to confirm no additional charge appears.

Refunds and disputes

The merchant terms indicate a limited return window for eligible product returns and note that subscription timing affects refund eligibility. If you were billed after cancellation, billed twice, or charged without authorization, request a refund from support first and include clear evidence: statement line item, account email, cancellation timestamp, and device/IP access details if available.

If the merchant does not resolve the issue, file a dispute with your bank. Use the reason code that best matches your case: unauthorized transaction, canceled recurring transaction, or services not received. Ask your issuer about a replacement card if you suspect card compromise, and request a block on future charges from the same merchant descriptor.

Keep all documentation for at least 90 days: support emails, chat logs, cancellation screenshots, and dispute confirmation numbers. This improves your odds of a fast, successful resolution.