SIMPLISAFE Charge — What Is It and How to Get a Refund

Understanding SIMPLISAFE Charges on Your Bank Statement

If you've noticed a charge labeled "SIMPLISAFE" or "SIMPLISAFE INC" on your bank or credit card statement, this guide will help you understand what it represents, typical costs, and how to manage or cancel your SimpliSafe service if needed.

What is SimpliSafe?

SimpliSafe is a leading DIY home security company that offers wireless security systems with professional monitoring services. Founded in 2006 and headquartered in Boston, Massachusetts, SimpliSafe has become one of the most popular home security brands in the United States, serving over 4 million customers.

Unlike traditional security companies that require professional installation and long-term contracts, SimpliSafe offers easy self-installation, no contracts, and affordable monthly monitoring plans. Their systems include sensors, cameras, keypads, and a base station that connects to professional monitoring centers and your smartphone.

Common Reasons for SIMPLISAFE Charges

Monthly Monitoring Subscription

The most common reason for a SimpliSafe charge is your monthly professional monitoring service fee. SimpliSafe offers several monitoring plans with varying features and price points, billed monthly to your payment method on file.

Annual Monitoring Prepayment

If you chose to pay for monitoring annually (rather than monthly), you'll see a larger charge once per year. Annual payment typically comes with a discount compared to monthly billing.

Equipment Purchases

Initial system purchases, additional sensors, cameras, keypads, or other equipment show as SimpliSafe charges. These are one-time purchases separate from your monitoring subscription.

Plan Upgrades

If you recently upgraded from Standard monitoring to Interactive monitoring (or added features like video recording), your monthly charge will increase accordingly.

Replacement Equipment

Ordering replacement batteries, damaged sensors, or upgraded components results in equipment charges separate from your monitoring fee.

SimpliSafe Monitoring Plans and Pricing

SimpliSafe offers several monitoring tiers:

Self Monitoring (Free)

With equipment only and no subscription, you receive alerts on your phone but no professional monitoring. This doesn't result in recurring charges.

Standard Monitoring Plan

• Price: $17.99-$19.99 per month
• Features: 24/7 professional monitoring, police, fire, and medical dispatch, cellular connection
• Best for: Basic security without smart home features

Interactive Monitoring Plan (Fast Protect)

• Price: $27.99-$29.99 per month
• Features: Everything in Standard, plus mobile app control, smart home integration, video recording and storage, unlimited camera recording, secret alerts
• Best for: Full-featured security with cameras and smart home control

Annual Prepayment Discount

Paying annually instead of monthly typically saves 15-20%, resulting in charges of approximately $199-$299 per year depending on your plan.

Equipment Pricing

SimpliSafe equipment is purchased separately from monitoring:

• Starter packages: $100-$300 (includes base station, keypad, sensors)
• Individual sensors: $15-$40 each (entry, motion, glass break)
• Cameras: $80-$170 each (indoor, outdoor, doorbell)
• Additional keypads: $70-$100
• Complete systems: $200-$500+ depending on home size and coverage

How SimpliSafe Billing Works

Billing Cycle

SimpliSafe monitoring subscriptions are billed monthly on the date you originally signed up (your billing anniversary date). For example, if you activated service on the 15th, you'll be charged on the 15th of each month.

Automatic Renewal

Your monitoring subscription automatically renews each month or year (depending on your plan choice) until you cancel. This ensures uninterrupted security monitoring.

No Long-Term Contracts

Unlike traditional security companies, SimpliSafe doesn't require multi-year contracts. You can cancel your monitoring service at any time without early termination fees or penalties.

Equipment vs. Monitoring

It's important to understand that equipment purchases and monitoring subscriptions are separate:

• Equipment: One-time purchase, you own it forever
• Monitoring: Ongoing monthly or annual subscription for professional monitoring services

Even if you cancel monitoring, your equipment continues to function in self-monitoring mode with alerts to your phone.

How to Verify Your SimpliSafe Charge

1. Log Into Your SimpliSafe Account

Visit simplisafe.com and log into your account. Navigate to "Plan & Billing" or "Account Settings" to view your current monitoring plan, billing history, payment method, and next billing date.

2. Check Your Email

SimpliSafe sends email confirmations when payments are processed, when you purchase equipment, and when your plan changes. Search your inbox for "SimpliSafe" or emails from "@simplisafe.com."

3. Review Your Monitoring Plan

In your account dashboard, check which monitoring plan you're subscribed to (Standard or Interactive) and verify the monthly price matches your statement charge.

4. Check for Equipment Orders

Review your account's order history to see if you recently purchased additional equipment, which would create charges separate from your monitoring subscription.

5. Contact SimpliSafe Support

Call SimpliSafe customer support at 1-888-910-1215 or email support@simplisafe.com with your account details. They can look up your billing history and explain any charges.

What to Do If You Don't Recognize the Charge

1. Check for Multiple Properties

If you own multiple properties (primary residence, vacation home, rental property), you might have SimpliSafe systems at different locations, each with its own monitoring subscription.

2. Ask Household Members

Check with family members who might have set up or upgraded your SimpliSafe system, changed the monitoring plan, or ordered additional equipment.

3. Look for Gift Purchases

Consider whether you purchased a SimpliSafe system as a gift for family members (adult children, elderly parents) and set up monitoring using your payment method.

4. Check for Old Systems

If you previously lived elsewhere or had a SimpliSafe system that you forgot about, the monitoring subscription may still be active and charging your card.

5. Try Account Recovery

Go to simplisafe.com and try logging in with various email addresses you use, or use "Forgot Password" to see if an account exists under your email.

6. Contact SimpliSafe

Call 1-888-910-1215 with the charge details. SimpliSafe can search for accounts associated with your payment card and provide information about active subscriptions.

7. Dispute With Your Bank

If you've confirmed the charge is fraudulent, contact your bank or credit card company to dispute it. However, verify first that it's not a legitimate subscription you simply forgot about.

How to Change or Cancel SimpliSafe Service

Downgrading Your Plan

To switch from Interactive monitoring to Standard monitoring (reducing your monthly charge):

1. Log into your account at simplisafe.com
2. Go to "Plan & Billing"
3. Select "Change Plan"
4. Choose the Standard monitoring option
5. Confirm the change

The new rate typically applies starting with your next billing cycle.

Switching to Annual Billing

To save money by switching from monthly to annual billing, contact SimpliSafe customer support at 1-888-910-1215. They can process the switch and apply any available discounts.

Canceling Monitoring Entirely

To cancel your SimpliSafe monitoring subscription:

1. Log into your account at simplisafe.com
2. Navigate to "Plan & Billing" or "Subscription"
3. Select "Cancel Subscription" or "Cancel Monitoring"
4. Follow the prompts to confirm cancellation
5. Alternatively, call 1-888-910-1215 to cancel by phone

Important: Canceling monitoring doesn't disable your equipment. Your system will continue to work in self-monitoring mode, sending alerts to your phone without professional monitoring.

No Cancellation Fees

SimpliSafe doesn't charge cancellation fees or early termination penalties. You can cancel your monitoring subscription at any time, and you'll only be charged for the current billing period.

SimpliSafe's Refund Policy

Equipment Returns

SimpliSafe offers a 60-day money-back guarantee on equipment purchases. If you're not satisfied, you can return the system within 60 days of receipt for a full refund. Contact customer support to initiate a return.

Monitoring Refunds

Monitoring subscriptions can be canceled at any time, but SimpliSafe typically doesn't provide refunds for the current billing period already charged. For example, if you're charged on the 1st for monthly monitoring and cancel on the 15th, you won't receive a refund for that month.

Prorated Refunds

For annual prepayments, SimpliSafe may offer prorated refunds if you cancel mid-term, but this varies. Contact customer support at 1-888-910-1215 to discuss your specific situation.

Billing Disputes

If you believe you were charged incorrectly, contact SimpliSafe support immediately with details. They can investigate and issue refunds or credits for legitimate billing errors.

Common Billing Issues and Solutions

Charge Higher Than Expected

If your charge is higher than usual, check if:

• You recently upgraded from Standard to Interactive monitoring
• You purchased additional equipment or cameras
• Your annual prepayment renewed
• Tax rates changed in your area

Failed Payment

If your payment fails (expired card, insufficient funds), SimpliSafe will attempt to charge again and send email notifications. Update your payment method in your account to avoid service interruption.

Unexpected Plan Change

If your plan or pricing changed unexpectedly, SimpliSafe may have updated their pricing structure or you may have inadvertently changed settings in your account. Contact support for clarification.

Preventing Unwanted Charges

To avoid unexpected SimpliSafe charges:

• Set calendar reminders for your monthly billing date
• Keep your payment method information updated (especially card expiration dates)
• Review your account regularly to ensure you're on the right plan
• Enable email notifications for billing and account changes
• If you no longer use your SimpliSafe system, formally cancel monitoring rather than just ignoring it
• Understand that equipment purchases and monitoring are separate charges

SimpliSafe vs. Traditional Security Companies

SimpliSafe differs from traditional security companies in several key ways:

• No contracts: Cancel anytime without penalties (vs. 2-5 year contracts)
• DIY installation: No installation fees (vs. $100-$500 installation costs)
• Equipment ownership: You own the equipment (vs. leasing from the company)
• Lower monthly fees: $18-$30/month (vs. $40-$70/month typical for traditional providers)
• Flexibility: Easily move your system to a new home

Contact Information

If you need assistance with a SIMPLISAFE charge:

• Customer Support Phone: 1-888-910-1215 (available Monday-Friday 9am-Midnight ET, weekends 9am-8pm ET)
• Email: support@simplisafe.com
• Website: www.simplisafe.com
• Support Center: support.simplisafe.com
• Online Chat: Available through the website and mobile app

Conclusion

SIMPLISAFE charges on your bank statement typically represent monthly or annual monitoring service fees, equipment purchases, or system upgrades. With pricing ranging from $18-$30 per month for monitoring (or $200-$300 annually), SimpliSafe offers affordable home security without long-term contracts. By logging into your SimpliSafe account, reviewing your plan details, and checking order history, you can verify charges and manage your subscription. If you need to make changes or cancel, SimpliSafe's no-contract policy allows you to do so at any time without penalties. For billing questions or concerns, their customer support team is available by phone, email, or chat to assist.