SHIPT Charge — What Is It and How to Get a Refund

Understanding the Shipt Charge on Your Bank Statement

If you've noticed a charge labeled SHIPT, SHIPT.COM, or SHIPT INC on your bank or credit card statement, this guide will help you identify the transaction, understand why it appeared, and explain how to manage your membership or dispute billing issues.

What Is Shipt?

Shipt is a membership-based grocery delivery service owned by Target Corporation. Founded in 2014 and acquired by Target in 2017, Shipt connects customers with personal shoppers who pick, pack, and deliver groceries and household items from local stores within hours.

Shipt partners with major retailers including:

• Target
• CVS
• Meijer
• Kroger
• Costco
• Petco
• Office Depot
• And many regional grocery chains

Shipt offers same-day delivery in most markets, allowing customers to place orders via the Shipt app or website and schedule delivery windows as soon as one hour after ordering.

Common Reasons for a Shipt Charge

1. Grocery Delivery Order

The most common reason for a Shipt charge is payment for a grocery or household goods delivery order. Order totals vary widely based on the items purchased, typically ranging from $20 to $150+. This charge includes the cost of your items, applicable taxes, and any delivery fees (if you're not a member).

2. Monthly Membership Subscription

If you're a Shipt member, you will see a recurring monthly charge of $10.99 (or $14.99 in some markets) for your membership. This fee provides unlimited free delivery on eligible orders over a minimum subtotal (usually $35).

3. Annual Membership Renewal

If you chose the annual Shipt membership, you will see a single yearly charge of approximately $99 (or higher in some regions). This prepaid plan offers two months free compared to paying monthly.

4. Shopper Tip

Shipt allows customers to tip their personal shopper for excellent service. Tips are typically 10-20% of the order total and can be added at checkout or after delivery. If you added a tip, it will appear as part of your total Shipt charge or as a separate transaction.

5. Delivery Fee (Non-Members)

If you placed an order without a Shipt membership, you will be charged a delivery fee of approximately $7-$10 per order, depending on the retailer and order size. Members do not pay this fee on eligible orders.

6. Free Trial Converted to Paid Membership

Shipt often offers free trials (typically 14 days to 4 weeks) for new members. If you signed up for a trial and did not cancel before it ended, your membership automatically converted to a paid subscription, resulting in the charge on your statement.

7. Billing Error or Duplicate Charge

Occasionally, payment processing errors can result in duplicate charges or charges that appear after you cancelled your membership. If you see multiple Shipt charges for the same order or billing period, this may indicate a billing issue.

How to Check Your Shipt Account and Orders

To verify your Shipt charges:

• Log in to the Shipt app or website: Go to shipt.com or open the Shipt app and sign in.
• View your orders: Navigate to Orders to see your delivery history, including order totals, delivery fees, tips, and dates.
• Check membership status: Go to Account Settings → Membership to view your subscription plan, billing date, and payment method.
• Review your email: Look for order confirmations, receipts, and membership renewal notices from Shipt.
• Contact Shipt support: Call 1-205-502-2500 or email support@shipt.com for transaction details.

How to Cancel Your Shipt Membership

Cancelling Shipt Membership

To cancel your Shipt membership:

1. Log in to shipt.com or open the Shipt app.
2. Go to Account Settings → Membership.
3. Select Cancel Membership and follow the prompts to confirm.
4. You will retain member benefits until the end of your current billing period.

Important Notes

• Cancelling does not result in a prorated refund for the current billing cycle.
• If you cancel an annual membership early, you typically will not receive a refund for the remaining months.
• You can still place orders as a non-member after cancellation, but you will pay delivery fees per order.

Refund and Dispute Options

Requesting a Refund for an Order

If you received incorrect, damaged, or missing items in your Shipt delivery, you can request a refund or credit:

1. Open the Shipt app or website and go to your order history.
2. Select the order in question and tap Report an Issue.
3. Choose the items with issues (wrong item, damaged, missing, etc.) and submit.
4. Shipt will review your request and issue a refund or credit to your account, usually within 24-48 hours.

You can also contact Shipt support at 1-205-502-2500 or support@shipt.com for assistance.

Requesting a Membership Refund

Shipt does not typically offer refunds for membership fees, as you retain access to benefits for the full billing period. However, you may contact support to request a refund if:

• You were charged in error or immediately after cancellation
• There was a billing glitch or duplicate charge
• You experienced technical issues preventing you from using the service

Disputing the Charge with Your Bank

If Shipt does not resolve your issue and you believe the charge is unauthorized or incorrect, you can file a chargeback dispute with your credit card issuer or bank. Provide supporting documentation such as:

• Proof of cancellation (screenshot or confirmation email)
• Order receipts or communication with Shipt support
• Bank statement showing the disputed charge

Most banks allow chargebacks within 60-120 days of the transaction date.

Preventing Future Shipt Charges

To avoid unexpected Shipt charges:

• Set reminders for free trial end dates and cancel before being charged if you don't want to continue.
• Review your orders before checkout: Double-check your cart, delivery window, and tip amount.
• Monitor your membership: Regularly check your account settings to ensure your subscription is active or cancelled as desired.
• Check your email: Shipt sends order confirmations, receipts, and membership renewal notices.
• Use a dedicated card: Consider using a specific credit card for subscriptions to track recurring charges more easily.

Conclusion

A Shipt charge on your bank statement typically represents a grocery delivery order or a monthly/annual membership subscription fee. Whether you're a member or a non-member, understanding your order history, membership status, and cancellation options will help you manage your Shipt account and avoid unwanted charges. If you encounter billing issues or need to report order problems, contact Shipt support or your bank for resolution.