What is the PLUS ONE charge on my credit card?

What the PLUS ONE charge usually means

A charge labeled PLUS ONE on your credit-card or debit-card statement is commonly linked to Plus One, an online platform where users can book in-person companionship-style sessions and activities. The merchant’s public site presents the service as non-romantic, non-sexual, and focused on social support or shared activities. Because card statements often shorten business names, you may only see a compressed descriptor such as PLUS ONE instead of the full brand name or booking details.

In many cases, this charge appears after a recent booking, a completed session, a late cancellation, or an authorization that later settles as a final payment. If you use multiple cards, mobile wallets, or shared family payment methods, the charge may belong to another authorized user on your account.

Why it appeared on your statement

• You booked a Plus One session and the merchant captured payment.
• A pending authorization converted into a posted charge.
• A cancellation or reschedule fee was applied.
• Someone in your household used your stored card credentials.
• The merchant name was abbreviated by your bank processor.

Descriptors can vary by processor and region, so the same merchant may show up a little differently across statements.

How to verify whether the charge is valid

Start by checking your email inbox (including spam and promotions folders) for messages from @plusone.is, booking confirmations, receipts, or account notices. Then review your account activity on the merchant website and compare the statement date and amount with any booking timeline.

If you are still unsure, contact the merchant directly via the published support email and provide only the minimum information needed to identify the payment: date, amount, and last four card digits. Avoid sending full card numbers by email. You can also ask your bank for enriched merchant data attached to the transaction, which sometimes includes a payment processor reference.

If you recognize other social-platform descriptors in your transaction history, compare patterns with entries like Patreon and Cash App to see how processor-formatted statement text can differ from app branding.

How to stop future PLUS ONE charges

If you no longer want to use the service, log in and cancel any active bookings and saved payment methods. Check whether there are upcoming appointments that could still bill after cancellation deadlines. Since policy terms can change, request written confirmation from support that your account has no future billable activity.

• Cancel upcoming sessions in your account first.
• Remove saved cards or wallet tokens.
• Ask support to confirm account closure status in writing.
• Keep confirmation emails until your next statement cycle closes.

When and how to dispute with your bank

Dispute the transaction if you cannot match it to your activity, you suspect unauthorized use, or the merchant does not resolve your issue. Contact your card issuer promptly, explain that the descriptor is PLUS ONE, and provide supporting evidence such as canceled booking records, email threads, and timeline screenshots. Issuers typically investigate under card-network reason codes for fraud, canceled recurring billing, or services not received.

Act quickly because dispute windows are time-limited. While the investigation is open, monitor your account for any additional unexpected charges and consider replacing the card if unauthorized activity continues.