What is the LIME PRIME charge on my credit card?

What this charge usually means

A charge labeled LIME PRIME is most commonly tied to Lime’s recurring membership program inside the Lime app. Lime operates shared e-scooters and e-bikes, and LimePrime is a paid subscription that can include benefits like free unlocks, discounted ride pricing, reservations, or bundled ride value depending on your city. If you see this descriptor on a statement, it typically means a LimePrime billing cycle renewed using the payment method saved to your Lime account.

This is different from one-off ride charges. Single rides are often billed as regular Lime ride transactions, while LIME PRIME is usually the membership fee itself. Because pricing and perks vary by location and promotions, the amount can differ month to month if your offer changes or if Lime updates plan terms in your market.

Why it appeared on your statement

There are a few common reasons this charge appears:

• You subscribed to LimePrime and the plan auto-renewed.
• You started a free trial that converted into a paid plan at the end of the trial.
• A family member or coworker used your card in a shared Lime account.
• You have multiple Lime accounts and forgot one still has an active subscription.
• Your city’s LimePrime offer changed pricing before renewal.

If the descriptor feels unfamiliar, check recent transport activity first. This can help you quickly distinguish a valid subscription from unauthorized card use. You can also compare with other digital-service descriptors such as Patreon or peer-payment style descriptors like Cash App, which are often confused when reviewing statements quickly.

How to verify the charge

Open the Lime app and go to Wallet. Review your LimePrime status, renewal date, current plan terms, and billing history. Then check the History or receipts section for the exact timestamp and amount that match your card statement.

If you cannot match the transaction, contact Lime support through the in-app help flow or support form. Ask for confirmation of the account tied to the charge, including masked card details and billing cycle date. Also verify whether the subscription was created from a free-trial enrollment.

How to cancel LimePrime

Lime states that LimePrime can be canceled in the app. Go to Wallet, open the LimePrime section, and choose cancel before the next cycle. After canceling, benefits usually stay active until the end of the current billing period, and then recurring billing should stop.

Canceling the membership does not automatically reverse charges already posted for the current period. Refunds are generally limited and depend on local law and specific offer terms. Keep a screenshot of the cancellation confirmation and date in case you need to escalate a billing issue later.

When and how to dispute

If you did not authorize the charge, dispute promptly with your card issuer. First, attempt merchant resolution through Lime support and keep records: ticket number, screenshots, and timeline. If unresolved, file a dispute through your bank app or phone support and select the reason that best matches what happened (for example, unauthorized transaction or canceled recurring service still billed).

Give your bank clear facts: when you noticed the charge, whether you canceled, and whether the merchant responded. Most issuers will issue provisional credit during investigation for eligible cases. Continue monitoring statements for repeat billing and replace the card if your issuer advises recurring unauthorized attempts.