FIREHOUSE SUBS Charge on Your Bank Statement

Understanding Your FIREHOUSE SUBS Bank Statement Charge

If you've noticed a charge labeled "FIREHOUSE SUBS" on your credit card or bank statement, this typically indicates a purchase made at Firehouse Subs, a popular fast-casual restaurant chain known for their hot specialty subs. This comprehensive guide will help you understand what this charge represents, how to verify it, and what steps to take if you don't recognize it.

What Is Firehouse Subs?

Firehouse Subs is an American restaurant chain founded by former firefighters in 1994, specializing in hot submarine sandwiches. With over 1,200 locations across the United States, Canada, and Puerto Rico, Firehouse Subs has become a popular choice for lunch and dinner. The company is known for their steamed subs, premium meats and cheeses, and commitment to public safety through their Firehouse Subs Public Safety Foundation.

Common Reasons for FIREHOUSE SUBS Charges

There are several legitimate reasons why "FIREHOUSE SUBS" might appear on your bank statement:

In-Restaurant Purchases

The most common reason is a direct purchase at a Firehouse Subs location. This could be for sandwiches, salads, sides, drinks, or desserts ordered at the counter or drive-through. The charge will typically post within 24-48 hours of your visit.

Online and Mobile App Orders

If you ordered through the Firehouse Subs mobile app or their website for pickup or delivery, the charge will appear as "FIREHOUSE SUBS" or "FIREHOUSESUBS.COM" on your statement. These orders are processed immediately when placed.

Catering Orders

Firehouse Subs offers catering services for events, office meetings, and parties. Catering orders are typically larger amounts ($60-$300+) and may be placed days in advance, with the charge processing when the order is picked up or delivered.

Gift Card Purchases

If you bought Firehouse Subs gift cards at a restaurant location or online, this will show as a FIREHOUSE SUBS charge. Gift cards can be purchased in various denominations, typically from $10 to $100.

Firehouse Subs Rewards Program

While the rewards program itself is free, any purchases made while using your rewards account will show as FIREHOUSE SUBS charges. You can check your rewards account transaction history on their website or app.

How the Charges Appear on Your Statement

Firehouse Subs charges may appear in several formats depending on your bank and the specific location:

• FIREHOUSE SUBS - Standard descriptor for most transactions
• FIREHOUSE SUBS #1234 - Includes specific store number
• FIREHOUSESUBS.COM - Online orders through their website
• FIREHOUSE SUBS CATERING - Catering orders
• FHS DELIVERY - Delivery orders

Typical Charge Amounts

Understanding typical price ranges can help you identify legitimate charges:

• $8-15: Single sandwich meal with sides and drink
• $15-30: Two-person meal or multiple sandwiches
• $30-60: Family meal or small group order
• $60-150: Catering order for office or event
• $150+: Large catering order or multiple gift cards

How to Verify a FIREHOUSE SUBS Charge

If you're unsure about a Firehouse Subs charge on your statement, follow these verification steps:

Check Your Email and Text Messages

Firehouse Subs sends email and/or text receipts for online orders and app purchases. Search your inbox for "Firehouse Subs" or "firehousesubs.com" around the date of the charge.

Review Your Firehouse Subs Rewards Account

If you're a rewards member, log into your account on the Firehouse Subs website or mobile app. Your transaction history will show all purchases made with your rewards account, including location, date, time, and amount.

Check Physical Receipts

If you paid in-store, look for paper receipts in your wallet, car, or recent purchase files. Firehouse Subs receipts include the location address, store number, transaction number, and itemized order details.

Ask Family Members or Authorized Users

If you share your credit card or bank account, check with family members or authorized users who might have made the purchase. Kids, spouses, or other cardholders may have stopped at Firehouse Subs without mentioning it.

Contact Firehouse Subs Guest Relations

If you still can't identify the charge, contact Firehouse Subs guest relations at 1-904-886-8300 or through their website contact form. Provide the transaction date, amount, and last four digits of your card number. They can often trace the transaction to a specific location.

What to Do If You Don't Recognize the Charge

If after thorough verification you still don't recognize the charge, take these steps:

Contact Firehouse Subs Immediately

Call guest relations at 1-904-886-8300 as soon as possible. Explain that you have an unrecognized charge and provide all transaction details. They can investigate whether the charge is legitimate and potentially issue a refund if it's an error.

Contact Your Bank or Credit Card Company

If Firehouse Subs cannot resolve the issue or if you believe the charge is fraudulent, contact your bank or credit card issuer's fraud department immediately. Most financial institutions have 24/7 fraud hotlines. They can:

• Temporarily block your card to prevent additional unauthorized charges
• Issue a new card with a different number
• Initiate a chargeback investigation
• Provide provisional credit while investigating

File a Dispute

If the charge is unauthorized, you have the right to dispute it. Under federal law (Regulation E for debit cards, Fair Credit Billing Act for credit cards), you have 60 days from the statement date to dispute a charge. Your bank will investigate and typically provide provisional credit within 10 business days.

Firehouse Subs Refund and Return Policy

Firehouse Subs refund policies vary by location since many are franchised. Generally:

• Food Quality Issues: If your order was incorrect or unsatisfactory, contact the specific location within 24 hours for a replacement or refund
• Online Orders: Contact customer service for online order issues at 1-904-886-8300
• Catering Orders: Issues with catering must be reported before or during the event for resolution
• Gift Cards: Gift cards are typically non-refundable unless required by state law

Preventing Unauthorized Charges

To protect yourself from unauthorized Firehouse Subs charges in the future:

• Enable transaction alerts on your credit card and bank accounts
• Review statements weekly rather than monthly
• Keep receipts and confirmation emails organized
• Use secure passwords for the Firehouse Subs app and rewards account
• Never share your payment card details via email or unsecured websites
• Use virtual card numbers for online orders when possible
• Log out of the Firehouse Subs app on shared devices

Contact Information

If you need assistance with a Firehouse Subs charge:

• Customer Service Phone: 1-904-886-8300
• Email: guestrelations@firehousesubs.com
• Website: www.firehousesubs.com
• Contact Form: Available on their website under "Contact Us"

Final Thoughts

Most FIREHOUSE SUBS charges on your bank statement are legitimate purchases from their restaurants, online orders, or catering services. By checking your receipts, email confirmations, and rewards account, you can usually identify the transaction quickly. If you discover an unauthorized charge, act promptly by contacting both Firehouse Subs and your financial institution. Early detection and quick response are key to resolving billing issues and protecting your accounts from fraud.