What is the CLUE PLUS charge on my credit card?

What this charge usually means

A CLUE PLUS charge is typically a subscription payment for Clue Plus, the premium plan of the Clue health app. Clue is a cycle and reproductive health tracking service, and Clue Plus is billed as a recurring membership. If you see this descriptor, it often means you or someone in your household started a free trial that converted to paid, renewed a monthly or annual plan, or restored an older subscription on a device.

This is generally a legitimate merchant descriptor, but it can still be confusing because subscription billing may be processed through different channels such as Apple App Store, Google Play, or Clue’s web checkout provider. That can affect where receipts are stored, who can cancel, and who handles refund requests.

Why it appeared on your statement

• You subscribed directly in the Clue app and your plan auto-renewed.
• You purchased through Clue’s website and billing is handled by Paddle.
• A free or discounted trial ended and converted to a paid subscription.
• You switched phones/accounts and forgot an active subscription was still running.
• A family member used your card for an app subscription.

Descriptors also vary by card network and payment processor formatting, so the statement text may be shorter than the brand name you remember.

How to verify the charge quickly

• Search your email for receipts containing “Clue,” “Clue Plus,” or “Paddle.”
• Check active subscriptions in Apple ID subscriptions and Google Play subscriptions.
• Log in to your Clue account and review plan status and renewal date.
• Compare the card posting date with your app store or web receipt date.
• If needed, contact support through Clue’s support portal to confirm account-level billing details.

If you are researching similar app or platform descriptors, compare patterns with Patreon and Cash App so you can separate known subscriptions from unknown merchant activity.

How to cancel CLUE PLUS

Cancellation depends on where you subscribed:

• Apple App Store purchase: cancel in your Apple subscriptions settings.
• Google Play purchase: cancel in Google Play subscriptions.
• Web purchase (helloclue.com): Clue directs users to Paddle support for cancellation and billing support.

Important: deleting the app or deleting an account does not always cancel an active subscription. Confirm cancellation status and keep the confirmation email.

Refunds and disputes

Refund handling also depends on purchase channel. App Store and Google Play purchases are usually handled through those stores’ refund flows, while web subscriptions purchased via Clue’s site are routed to Paddle support. If the charge is recognized but unwanted, request a refund first through the correct billing channel.

If the charge is unrecognized, duplicated, or continues after cancellation, gather evidence before disputing: cancellation confirmation, receipts, screenshots of subscription status, and support ticket IDs. Then contact your card issuer and file a dispute under the reason that best matches your case (for example, canceled recurring transaction still billed, or card-not-present fraud if you never authorized it).

As a final step, ask your bank to block future charges from the same merchant descriptor if necessary, and request a replacement card when fraud is suspected. Acting quickly improves your chance of reversing unauthorized CLUE PLUS billing.