What is the AGENCY ASSIST charge on my credit card?

What this charge usually means

If you see AGENCY ASSIST on your card statement, it is commonly tied to services from Agency Assist, a company that supports title insurance agencies and real-estate professionals with outsourced processing work. Their public site describes services such as title processing support, title clearance, deed preparation, and related workflow assistance. In many cases, this is a business expense rather than a consumer retail purchase, so it may appear unfamiliar if a personal card was used for a professional transaction.

The descriptor can look short on statements, and banks often truncate billing names. That is why AGENCY ASSIST may appear without full business details such as “Outsource Solutions, LLC.”

Why the charge appeared

Most cardholders report this descriptor after one of these events:

• A title or real-estate office signed up for outsourced operational support.
• A recurring service arrangement was set up for ongoing file processing or administrative help.
• A colleague or accounting team member paid an invoice on a business card.
• A prior engagement continued billing under a standing agreement.
• A manually keyed invoice payment posted with a simplified descriptor.

If your household does not work with title/real-estate operations, treat the charge as unrecognized until verified.

How to verify the charge quickly

Start with your invoice trail and internal records before disputing. Match the posted amount and date against any service order, email confirmation, or accounting entry. If you run a small office, check whether another authorized user paid the bill. Then contact Agency Assist directly using the support details on their contact page and ask for:

• The invoice number linked to the charge
• The service period billed
• The cardholder or business name on file
• Whether the payment was one-time or recurring

Keep written notes of the call or email, including timestamps and names. If you are researching similar platform descriptors, compare how billing labels appear for other services like Patreon and Cash App; statement text is often abbreviated across many merchants.

How to cancel future billing

If the charge is valid but you want it to stop, request cancellation in writing and ask for explicit confirmation that recurring billing is disabled. Include the last four digits of the card, transaction date, and amount so support can locate the account quickly. If there is no contract term preventing immediate cancellation, ask for same-day shutdown of autopay and a final zero-balance statement.

After cancellation, monitor your next one to two statement cycles. If another charge posts, reopen the ticket with the merchant and then escalate to your issuer if needed.

How to dispute if you do not recognize it

If you cannot verify authorization, contact your bank or card issuer immediately through the number on the back of your card and file an unauthorized transaction dispute. Tell the issuer the descriptor is AGENCY ASSIST, provide the exact amount/date, and share any merchant contact attempts you made. Ask the issuer whether they recommend card replacement to prevent additional attempts.

For best results, dispute promptly, upload supporting evidence, and respond quickly to any follow-up questions from your issuer. Fast, complete documentation improves resolution speed and helps block repeat billing.